Privacy Policy

Effective Date: August 18, 2026

Diamond Luxe Detailing respects your privacy. This Privacy Policy explains how Diamond Luxe Detailing ("Diamond Luxe Detailing," "we," "us," or "our") collects, uses, discloses, and protects information when you visit diamondluxedetailing.com, request an estimate, book or receive a service, contact us, or choose to receive communications from us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, such as your name, email address, telephone number, and service address.

  • Booking and service information, such as requested services, appointment details, vehicle information, estimates, preferences, and service history.

  • Communications you send to us through forms, email, telephone, text message, social media, chat, or other channels.

  • Transaction information, such as the service purchased, amount, payment status, and transaction date. A payment processor may collect payment-card or financial information under its own privacy terms.

  • Website and device information, such as browser type, device type, IP address, pages viewed, referring page, and cookie or similar technology data.

  • Any other information you voluntarily provide.

How We Use Information

We may use information to:

  • Respond to inquiries and provide customer support.

  • Prepare estimates, schedule appointments, provide detailing services, and manage customer relationships.

  • Send booking confirmations, appointment reminders, service updates, and other requested communications.

  • Send promotional or marketing communications when you have separately consented to receive them.

  • Process and document transactions.

  • Operate, maintain, troubleshoot, and improve our website and services.

  • Protect our customers, business, website, and communications from misuse, fraud, or security threats.

  • Maintain business records and meet applicable legal obligations.

SMS and Mobile Messaging

Providing a telephone number does not automatically enroll you in text messaging. When SMS consent is offered, it is optional and is not a condition of purchasing goods or services.

If you opt in, Diamond Luxe Detailing may send the categories of text messages described in the consent language shown when you enroll. Depending on your selection, these may include:

  • Marketing messages about special offers, discounts, promotions, and service updates.

  • Non-marketing messages about estimates, bookings, appointment reminders, service-status updates, and customer-care responses.

Message frequency varies. Message and data rates may apply. Reply HELP for assistance and STOP to opt out. After a valid opt-out request, we may send one confirmation message and will stop sending messages covered by that opt-in unless you enroll again.

Consent applies only to the messaging program and sender identified when you enroll. We maintain SMS consent and opt-out information so that we can honor your communication choices.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Disclose Information

We may disclose information to service providers that perform functions for us, such as website hosting, booking, customer support, communications, payment processing, analytics, or data storage. These providers may use information only as needed to perform services for us or as otherwise permitted by their agreements and applicable law.

We may also disclose information when reasonably necessary to comply with legal process, protect rights or safety, investigate misuse, or enforce our agreements.

We do not disclose mobile information, text-message opt-in data, or text-message consent to third parties for their marketing or promotional purposes.

Cookies and Similar Technologies

Our website and its service providers may use cookies or similar technologies to operate site features, remember preferences, understand site usage, and improve performance. Browser settings may allow you to block or delete cookies, although doing so may affect some site functionality.

Your Choices

You may:

  • Reply STOP to an SMS from us to withdraw consent for messages covered by that enrollment.

  • Use an unsubscribe link in a marketing email, when provided.

  • Contact us to request that we update or correct your contact information.

  • Adjust browser settings to control cookies.

An opt-out from marketing does not prevent us from responding to a request you initiate or sending communications reasonably necessary to provide a service you requested.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and consent records, resolving disputes, and meeting applicable obligations. Retention periods vary according to the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No website, transmission method, or storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and detailing services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.

Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

Diamond Luxe Detailing Email: DiamondLuxeDetailing1@gmail.com Phone: (435) 236-1797 Website: https://diamondluxedetailing.com